Shipping and Returns


Whats your shipping method and what is the cost?

We offer free standard shipping around the world. Express shipping is available in the US and Canada. Please refer to the chart below for more details. 

How long can I expect to receive my order?

Destination

Shipping Method

Cost

Delivery

Japan

Free Shipping

0

3-5 Days

Hong Kong/Macao/Taiwan Free Shipping 0 2-5 Days
Southeast Asia Standard Shipping  ¥4500 3-5 Days
Rest of World  International Shipping ¥5700 6-10 Days


How do I track my order?

Once your order ships, we will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.

What countries do you ship to?

A full list of the countries where we ship to is available on the Payment Page. You can click on the Country drop-down window to check the list.

What to do I do if my package arrived damaged/incorrect? 

If you receive damaged or incorrect package, please contact us immediately and we will have it replaced as soon as possible.

What is your return policy?

We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, you can return it for full refund or exchange.

How do I make a return?

To make an return, you just need to follow the simple steps below

Contact us mycutia.service@gmail.com within 30 days of order receipt to get an RA#.Write the RA# on a note and ship the item back to our return address.Once we receive the returned item, we will process the refund/exchange immediately.

Please note the item must not be worn, altered, or washed with all of the original labels attached. And refund will be credited to the original payment method.

Do you offer exchanges?

Yes, we do offer exchange. Exchanges are for one time use only, which means you can only return the item for an exchange one time. If you are still not satisfied with the exchanged items, you can then only return it for full refund.